In a follow-up to our message from the CEO, we wanted to dedicate this month's newsletter to an overview of the BlackCloak mobile app. We will review how to sign into the app and highlight the various screens accessible within the app. If you would like a one-on-one walk through of the new app, you can schedule a 15-minute review session with us here.
Simple Sign-In
When you sign into the mobile app, you have the option to enroll with your email and PIN provided by BlackCloak.
Alternatively, you can use the "magic link" feature, which will generate an email with a special link that allows you to enroll. For security reasons, you must be able to access your email on the mobile device you are enrolling.
If you don't have your PIN, or are unsure of which email address was pre-approved for enrollment, you can email us at ask@blackcloak.io and we can provide you with those details.
Home Screen
On the Home Screen, you will see the status of your current device, which is denoted by the big circle at the top.
On the bottom, you will see circles for "Your Privacy", "Your Home" and "Your Devices". This area is clickable and will provide additional details on each aspect of your digital life.
If a password exposure is identified, "Your Privacy" will change from green to red until we are able to contact you and disclose this information.
Similarly, if a home network vulnerability is identified, "Your Home" circle will change to red until we can validate that the issue has been fixed.
Your Devices & Their Status
To see a list of devices that have been enrolled with your account, you may click on the Devices tab within the app. If you want to want to drill further into the status of a specific device, you can tap that device and a list of all applicable security checks for the device will display.
Support
In the Support tab, you will find options to email Support and (coming in this next update) the ability to schedule time with a Support Team member directly from the app.
In the event that we need to troubleshoot an issue, we'll direct you to use the "Screen Share" button.
Because it is a popular request, we have provided links to enable a fraud alert or credit freeze with the three credit reporting bureaus.
News
In addition to our monthly newsletter and periodic cyber security alerts that are emailed to clients, we also regularly add educational content on our website.
From the News tab in your app, you are easily able to access recent blog posts, articles and on-demand webinars.
Reminder
If you've not yet enrolled your mobile device into our app, please do so today! You can find our app in Apple's App Store & Google's Play Store.
If you need us to resend enrollment instructions, simply reply to this email and a member of the team can assist you. If you'd like to schedule some time to get your mobile device enrolled, click here.
As always, the BlackCloak Team is here to help. If you have any questions, email us at ask@blackcloak.io.
Thanks!
The BLACKCLOAK Team
We're actively monitoring your devices to ensure you're protected.
If you get a new device, email us so we can protect it.
BlackCloak Client Statistics
See where you fall within the BlackCloak Family
69%
Exposed Passwords
customers with passwords exposed on the Deep/Dark Web
27%
Compromised
customers with hacked computers, cameras, or phones
75%
Privacy Leaks
customer devices configured to overshare location and private data
