Nine million AT&T wireless customers are being notified after some of their information was exposed due to a hack that occurred at a marketing vendor.
What Information Was Involved?
Customer Proprietary Network Information (CPNI) from some wireless accounts was exposed. Exposed information included: customer first names, wireless account numbers, wireless phone numbers, and email addresses. A subset of customers also had their rate plan name, past due amount, monthly payment amount, various monthly charges and/or minutes used exposed but AT&T has stated this information was years old.
Information That Was Not Included
AT&T has stated that the breached information did not contain credit card information, Social Security Number, account passwords or other sensitive personal information.
What To Do About This?
Step 1 - If you are an AT&T customer, navigate to your privacy preferences within your AT&T account and select the options as outlined in the screenshot below for every phone number on your plan.
If you don't know your AT&T wireless login, then use this form to update your preferences. Select both Opt-Out options displayed.
By submitting this request, you will restrict AT&T's use of your Customer Proprietary Network Information (CPNI) for the purposes of offering new types of products and services to you from the AT&T family of companies Customer Proprietary Network Information (CPNI).
You may also call AT&T customer support directly at (800) 315-8303 to perform a CPNI Opt-Out request if you do not want to submit the form online.
What If You're Not an AT&T Customer?
We recommend that you adjust your privacy choices with your wireless carrier and also opt-out of your wireless carrier using your CPNI. Check out our guide Adjusting Privacy Settings for Your Mobile Accounts for more guidance.
If you have any additional questions, email us at ask@BlackCloak.io or schedule a Concierge Session via the BlackCloak app Support tab.
